Refund & Cancellation Policy

Last updated: August 2026

This policy explains how Paimal subscriptions are billed, how to cancel, and when a refund is issued. Paimal is operated by SRS Associates. It applies to subscription payments made to Paimal by the business that holds the account (the "Account Owner").

Free Trial

Every new account starts with a 14-day free trial. No payment details are required to begin the trial, and no charge is made during it. The trial is there so you can evaluate Paimal fully before paying anything — we recommend using it.

How Billing Works

• Paid plans are monthly subscriptions, charged per active seat.
• Starter is ₹299 per seat per month; Pro is ₹399 per seat per month. Enterprise pricing is agreed separately.
• Your total each month is the per-seat price multiplied by the number of active users in your account.
• The first charge is taken when you start the subscription, and then automatically on the same date each month until you cancel.
• Payments are processed by Razorpay. We do not store your card or bank details.

Cancelling Your Subscription

You can cancel at any time, without contacting us and without giving a reason:

• Sign in, open Billing, and choose Cancel Subscription.
• Cancellation takes effect at the end of the billing period you have already paid for. You keep full access until then.
• No further payments are taken after you cancel.
• When the period ends, the account reverts to the free Starter tier rather than being deleted, so your data stays available to you.

If you prefer, you can also request cancellation by emailing support@paimal.com from the account's registered address.

Refunds

Because cancellation lets you keep the access you have already paid for, we do not issue refunds for partial months or for unused time on an active subscription. This is why the free trial exists — evaluate the product before you pay.

We do refund in full, promptly, in these cases:

• Duplicate or repeated charges caused by a payment or system error.
• Charges taken after a valid cancellation was submitted.
• Charges you did not authorise, once verified.
• An extended service failure that prevented you from using Paimal for a significant part of a billing period and was not resolved after you reported it.

Outside these cases, refunds are at our reasonable discretion. If you believe you were charged in error, tell us — we would rather resolve it directly than have you raise a dispute with your bank.

How to Request a Refund

Email support@paimal.com from the account's registered email address, including your company name and the date and amount of the charge. We aim to acknowledge within 2 business days and, where a refund is due, to approve it within 7 business days.

Approved refunds are returned to the original payment method through Razorpay. Once processed, the funds typically take 5–10 business days to appear, depending on your bank or card issuer.

Failed Payments

If a scheduled payment fails, the account is marked past due and we will attempt collection again. If payment is not completed, the subscription may be suspended and the account reverted to the free Starter tier. Your data is not deleted as a result of a failed payment.

Price Changes

If we change subscription pricing, existing subscribers will be given notice before the new price applies to them, and may cancel before it takes effect.

Invoices Issued by Paimal Customers

Paimal also lets businesses send invoices and collect payment from their own customers. Those payments are between that business and its customer — this policy does not govern them, and refunds for such invoices must be arranged with the business that issued the invoice.

Contact

Questions about billing, cancellation, or refunds: support@paimal.com. See also our Terms of Service and Privacy Policy.