Service calls in, invoices out — the same day
Customers book from your link, calls reach a technician’s phone, and every repair leaves a history for that appliance and a GST invoice for the customer.
Made for: Authorised service centres, appliance repair companies and commercial-kitchen and laundry equipment servicers.
Where the work and the money slip today
Calls arrive on four phones and two WhatsApp groups.
Warranty and paid jobs are mixed up at month end.
Technicians fix it, collect cash, and the record ends there.
A working day on Paimal, for Appliance & equipment repair
Customers can book a service online
Turn on your booking page and customers request a visit from a link. You approve it and assign an engineer.
Breakdown calls assigned in seconds
Log the complaint, pick the engineer, and it is on their phone. Nothing is lost in a WhatsApp group.
Engineers log on an Android phone
Hours, what was done, the amount to bill and photos from site, entered on the job. Notes can be dictated in 9 Indian languages, and the app works with no signal.
Every machine on record, per customer
Model, site and warranty date for each unit, with every visit made to it. Import the list from Excel in one go.
Logged work becomes a GST invoice
Quotes and invoices that follow your GST position, emailed to the customer, with what is paid and what is due on one screen.
Find visits that were never billedPro
Photograph paper job sheets and Paimal lists the visits with no matching invoice, valued at your rate.
Visit types you can set up
- Repair call
- Warranty job
- Installation
- Demo
- Preventive service
Use these or name your own. Each one becomes an activity code your engineers pick on site.
What you keep on record
- Appliance and model
- Customer address
- Purchase and warranty date
- Amount billed per visit
- Visit photos
Already in Excel? Import customers and equipment from a CSV in one go.
What a day on Paimal looks like
From a WhatsApp-and-Excel mess to visits that schedule themselves, engineers who log on site, and invoices that go out the same day.
Built to be trusted with your service business
Made in India for Indian service companies: rupee pricing, GST invoices, Indian languages, and monthly billing you can cancel any time.
Your data stays yours
Every request is scoped to your company, and company isolation is checked on every data access. Export your records as CSV whenever you like.
GST-ready invoices
Tax invoice, bill of supply or plain invoice, depending on your GST position. Your CA should confirm which applies to you.
Invoices customers can verify
Every invoice carries a code your customer can check at paimal.com/verify, so a forged bill is easy to spot.
Works where your engineers work
Basements, plant rooms and rooftops. The Android app saves the log offline and sends it when the signal returns.
In your engineers’ language
Notes can be dictated in 9 Indian languages, so the report gets written even by people who hate typing.
A person to talk to
Every trial gets a free 15-minute setup call with the founder. Founding customers get their Excel data imported for them.
Common questions
How long does it take to get started?
Most teams are logging visits on day one. Import customers from Excel, add your engineers, and they install the Android app. Every trial gets a free 15-minute setup call.
What does it cost?
Starter is ₹299 and Pro is ₹399 per active team member per month, billed monthly. The first 14 days are free and no card is needed.
Is our data safe?
Every request is scoped to your company. Your data is never exposed in the browser, and company isolation is checked on every data access.