After-sales service for the machines you build
Every machine you have sold, at every customer site, with its warranty date and its full service history. Engineers log visits from the shop floor, and paid repairs turn into GST invoices the same day.
Made for: Makers of compressors, pumps, CNC and packaging machines, chillers, medical and lab equipment, and any OEM with an installed base to look after.
Where the work and the money slip today
The installed base lives in a dealer’s Excel file, so nobody knows which machines are under warranty.
Warranties run out with no AMC offered, and the customer goes to a local mechanic.
Engineers spend days at customer plants and the report arrives a week later, if at all.
A working day on Paimal, for Manufacturers & OEM service
Every machine on record, per customer
Model, site and warranty date for each unit, with every visit made to it. Import the list from Excel in one go.
Warranty expiries flagged before they lapsePro
The Daily Digest lists machines whose warranty ends in the next 30 days, which is the moment to offer an AMC.
Engineers log on an Android phone
Hours, what was done, the amount to bill and photos from site, entered on the job. Notes can be dictated in 9 Indian languages, and the app works with no signal.
Breakdown calls assigned in seconds
Log the complaint, pick the engineer, and it is on their phone. Nothing is lost in a WhatsApp group.
Repeat faults pointed outPro
The Daily Digest reads the day’s logs and calls out units that keep coming back, before the customer raises it.
Logged work becomes a GST invoice
Quotes and invoices that follow your GST position, emailed to the customer, with what is paid and what is due on one screen.
Visit types you can set up
- Installation & commissioning
- Warranty visit
- AMC preventive visit
- Breakdown
- Spares replacement
- Operator training
Use these or name your own. Each one becomes an activity code your engineers pick on site.
What you keep on record
- Machine and serial number
- Customer plant
- Installation date
- Warranty until
- Work done and billed per visit
Already in Excel? Import customers and equipment from a CSV in one go.
What a day on Paimal looks like
From a WhatsApp-and-Excel mess to visits that schedule themselves, engineers who log on site, and invoices that go out the same day.
Built to be trusted with your service business
Made in India for Indian service companies: rupee pricing, GST invoices, Indian languages, and monthly billing you can cancel any time.
Your data stays yours
Every request is scoped to your company, and company isolation is checked on every data access. Export your records as CSV whenever you like.
GST-ready invoices
Tax invoice, bill of supply or plain invoice, depending on your GST position. Your CA should confirm which applies to you.
Invoices customers can verify
Every invoice carries a code your customer can check at paimal.com/verify, so a forged bill is easy to spot.
Works where your engineers work
Basements, plant rooms and rooftops. The Android app saves the log offline and sends it when the signal returns.
In your engineers’ language
Notes can be dictated in 9 Indian languages, so the report gets written even by people who hate typing.
A person to talk to
Every trial gets a free 15-minute setup call with the founder. Founding customers get their Excel data imported for them.
Common questions
Can we load our existing installed base?
Yes. Import customers and machines from an Excel or CSV file, including serial numbers and warranty dates. Founding customers get this done for them.
Do dealers or distributors need their own login?
Each person who logs work needs a seat. Talk to us about service networks with many partners — we price those on a call.
How long does it take to get started?
Most teams are logging visits on day one. Import customers from Excel, add your engineers, and they install the Android app. Every trial gets a free 15-minute setup call.
What does it cost?
Starter is ₹299 and Pro is ₹399 per active team member per month, billed monthly. The first 14 days are free and no card is needed.
Is our data safe?
Every request is scoped to your company. Your data is never exposed in the browser, and company isolation is checked on every data access.