On-site IT support with every device and visit on record
Devices per client site with their service history, tickets that turn into visits, and hours you can bill or report against the AMC.
Made for: IT service providers, system integrators and printer and copier AMC companies supporting offices, schools and clinics.
Where the work and the money slip today
Clients ask how many visits the AMC covered and you have no number.
Calls come by phone, email and WhatsApp and some are lost.
Engineers’ time on site is never matched to the bill.
A working day on Paimal, for IT & network AMC
Support tickets in the same place
Customer complaints are tracked as tickets next to the jobs and the equipment they are about.
Every machine on record, per customer
Model, site and warranty date for each unit, with every visit made to it. Import the list from Excel in one go.
Engineers log on an Android phone
Hours, what was done, the amount to bill and photos from site, entered on the job. Notes can be dictated in 9 Indian languages, and the app works with no signal.
AMC and PM visits schedule themselves
Set up each AMC once with its frequency — weekly, monthly or quarterly — and every preventive visit lands on the calendar with an engineer.
Reports you can hand over
Export visits and hours for any period as a CSV for the customer, the auditor or your accounts team.
Logged work becomes a GST invoice
Quotes and invoices that follow your GST position, emailed to the customer, with what is paid and what is due on one screen.
Visit types you can set up
- Preventive visit
- Support call
- Installation
- Printer service
- Network audit
Use these or name your own. Each one becomes an activity code your engineers pick on site.
What you keep on record
- Computers and printers
- Network equipment
- Client site
- AMC visits used
- Hours per client
Already in Excel? Import customers and equipment from a CSV in one go.
What a day on Paimal looks like
From a WhatsApp-and-Excel mess to visits that schedule themselves, engineers who log on site, and invoices that go out the same day.
Built to be trusted with your service business
Made in India for Indian service companies: rupee pricing, GST invoices, Indian languages, and monthly billing you can cancel any time.
Your data stays yours
Every request is scoped to your company, and company isolation is checked on every data access. Export your records as CSV whenever you like.
GST-ready invoices
Tax invoice, bill of supply or plain invoice, depending on your GST position. Your CA should confirm which applies to you.
Invoices customers can verify
Every invoice carries a code your customer can check at paimal.com/verify, so a forged bill is easy to spot.
Works where your engineers work
Basements, plant rooms and rooftops. The Android app saves the log offline and sends it when the signal returns.
In your engineers’ language
Notes can be dictated in 9 Indian languages, so the report gets written even by people who hate typing.
A person to talk to
Every trial gets a free 15-minute setup call with the founder. Founding customers get their Excel data imported for them.
Common questions
How long does it take to get started?
Most teams are logging visits on day one. Import customers from Excel, add your engineers, and they install the Android app. Every trial gets a free 15-minute setup call.
What does it cost?
Starter is ₹299 and Pro is ₹399 per active team member per month, billed monthly. The first 14 days are free and no card is needed.
Is our data safe?
Every request is scoped to your company. Your data is never exposed in the browser, and company isolation is checked on every data access.